Gold & Silver Support Support Type Product Updates Technical Support Priority Technical Support Extended hardware warranty Silver Yes Yes No No Gold Yes Yes Yes Yes Product Updates For an annual fee you can keep your Tethernet appliance updated with the latest features and enhancements, all downloaded electronically directly to your hardware. Technical Support Access to technical support via. phone and email during business hours (9am - 6pm Pacific time) Priority Technical Support Priority access to technical support via. phone and email during business hours (9am - 6pm Pacific time) Extended hardware warranty By purchasing an extended hardware warranty you ensure that you can get your system repaired or replaced in the unlikely event of a hardware failure. Extended hardware warranties are relatively inexpensive and provide that extra level of insurance you need.